PCW Microsystems, Inc.

Express Warranty Replacement Program


Introduction

This program is designed to offer consistent, fast and easy to use express warranty replacement support worldwide.


How it works


For Express Warranty Returns Within 30 days of Purchase:

Eligible Products:  

Type Of Service Available:

Express Warranty Replacement Service - PCW will immediately ship a replacement unit* or part to customer via Next Day Air Service. In some rare cases that the replacement part* is not in stock, PCW will ship the replacement unit / part as soon the part is available.

Estimate Transit Time:

PCW will ship a replacement unit to customer via Next Days Air Service.

Customer's Responsibility:

Customer needs to insure and ship back the defective unit(s) to PCW within 10 days of service request. In additional, customer is responsible for ship back the defective unit via any traceable shipping method (UPS / Fedex / Airborne Express).

For Express Warranty Replacement After 30 days of Purchase:

Eligible Products: 

Type Of Service Available:

Express Warranty Replacement Service - PCW will immediately ship a replacement unit* or part to customer via Next Day Air Service. In some rare cases that the replacement part* is not in stock, PCW will ship the replacement unit / part as soon the part is available.

Estimate Transit Time:

PCW will ship a replacement unit to customer via Next Days Air Service.

Customer's Responsibility:

Customer needs to insure and ship back the defective unit(s) to PCW within 10 days of service request. In additional, customer is responsible for ship back the defective unit via any traceable shipping method (UPS / Fedex / Airborne Express)

How Much Does It Cost.

Express Warranty Replacement Service is priced at $129.00 per unit per year. It covers 12 months (one year) of Express Warranty Replacement Service form the date of purchase.

Special Service Exceptions

Express Warranty Replacement Service might be suspended, if customer did not return the defective part(s) from a previous service request. Also, the service might be suspended, if the customer has any outstanding unpaid balance with PCW.

Requirements For Express Warranty Replacement

Customers should be prepared to provide the following when calling PCW for warranty replacement service:

Contact Information

For warranty return, please contact:

If you wish, you may also fax or e-mail your warranty replacement request to:

Product Return Address

PCW Microsystems, Inc

Att: RMA Number ____________________

134 Linden Avenue

Westbury, NY 11590